We are aware that errors do sometimes occur, and where this happens, it is our intention to minimise any inconvenience and resolve any outstanding issues at the earliest opportunity.
Customer Care Department
Our local teams are empowered to resolve most of your enquiries and so your first point of contact should be with the Customer Care Department at the Divisional Office for the region in which you’ve bought your home.Contact Us
Customer Care Manager
If your enquiry has not been resolved to your satisfaction, please get in touch with the Customer Care Manager at your Divisional Office.Find my Customer Care Manager
We hope that your query has been resolved at this stage, but if not please contact the Construction Director at your Divisional Office.Find my Construction Director
Divisional Managing Director
If you still feel you haven’t reached a satisfactory conclusion, please feel free to contact your Divisional Managing Director.Find my Divisional Managing Director
Group Head of Customer Care
In the unlikely event that your complaint has still not been resolved, please write to our Group Head of Customer Care, John Enright, at Group Head Office. John has full and final responsibility for resolving your complaint, but can only do so if you’ve completed all of the above steps.