Our sales centres and showhomes are now open by appointment only. Please contact your preferred development for details. Click here for further information.

Complaints procedure

We are aware that errors do sometimes occur, and where this happens, it is our intention to minimise any inconvenience and resolve any outstanding issues at the earliest opportunity.

Step 1

Customer Care department

Our local teams are empowered to resolve most of your enquiries and so your first point of contact should be with the Customer Care department at the divisional office for the region in which you’ve bought your home.

Contact Us

Step 2

Head of Customer Care

If your enquiry has not been resolved to your satisfaction, please get in touch with the Head of Customer Care at your divisional office.

Find my Head of Customer Care

Step 3

Construction Director

We hope that your query has been resolved at this stage, but if not, please contact the Construction Director at your division. If your complaint is related to the sales process, please contact the divisional Sales Director.

Find my Construction Director / Sales Director

Step 4

Divisional Managing Director

If you still feel you haven’t reached a satisfactory conclusion, please feel free to contact your Divisional Managing Director.

Find my Divisional Managing Director

Step 5

Group Customer Care Director

In the unlikely event that your complaint has still not been resolved, please write to our Group Customer Care Director, John Enright, at Group head office. John has full and final responsibility for resolving your complaint but can only do so if you have followed the steps above. john.enright@bellway.co.uk

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