Coronavirus notice: Our sales centres and showhomes are now open by appointment only. Please contact your preferred development for details. Click here for further information.

Visiting our Sales Centres and Showhomes safely

We take the safety of our customers and colleagues very seriously and this is obviously more important than ever during the current situation. We have worked hard to put safety procedures in place to allow visits to our developments to take place. We would be really grateful therefore if you would kindly follow the guidelines below when visiting us.

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  • Visit by appointment only

    To protect our customers and colleagues, all visits to our Sales Centres are by appointment only. In Scotland and Wales, we can only accept essential appointments at this time.

    We would appreciate it if colour choice/additions appointments could be kept as short as possible.

  • Stay at home if you have symptoms

    If you are presenting any symptoms of COVID-19 or are in isolation, please don’t visit our Sales Centre until it is safe to do so.

  • Waiting in your vehicle

    Please wait in your car until the time of your appointment to ensure you don’t come into contact with any customers from previous appointments. If you are not arriving by car, please wait at a safe distance from the Sales Centre until your appointment time.

  • Entering the Sales Centre

    The doors to the Sales Centre and Showhomes will be opened for you prior to your appointment time to negate the need for you to touch door handles.

  • Use of gloves and hand sanitiser

    Gloves and hand sanitiser are available for your use. You will be required to use the hand sanitiser on entry to the sales office and also before leaving. This will be placed on the unit closest to the door.

    Gloves must be worn by customers when looking at samples etc.

  • Social distancing

    On your visit the Sales Advisor will remain in their seat. Allowing you to walk around the Sales Centre to view anything, however we would be grateful if you did not enter the Sales Advisor’s 2 metre safe distancing space, as marked on the floor.

    Note: Perspex screens are in place on the Sales Advisor’s desk for extra protection.

  • Face masks

    You will be required to wear a face mask during your visit. We would advise you to bring your own mask, however there will be some available in the sales office if required.

We’re here to help

If you have any questions or concerns, please contact the Sales Advisor who will try to answer those for you, prior to your visit or during your visit, as required.

Additional information

Printed documentation

Unfortunately, we will not be able to give you any documentation. This includes brochures, leaflets, reservation paperwork or any other information. Instead, all information will be forwarded to you digitally. If you are unable to receive documentation digitally, please discuss this with the Sales Advisor.


Apologies but we will not be able to offer refreshments during your visit at this time.

Access to facilities

Unfortunately, toilet facilities will not be available for you to use during your visit but we hope that you understand that this is for the safety of our customers and staff.

! Failure to follow procedures will mean you may be asked to leave. Thank you and stay safe.

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