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We are committed to respecting your privacy. This notice is to explain how we may use personal information we collect about you and how we comply with the law on data protection and what your rights are.
This notice applies to our customers who are looking for a new home to purchase or have reserved a new home to be purchased from us through until after completion of the purchase. This notice does not form part of any contract relating to any property you may agree to purchase.
References to we, our or us in this privacy notice are to the Bellway Group (being Bellway p.l.c. and each of its direct and indirect subsidiaries, trading under the "Bellway" brand including Bellway Homes Limited. Details of our main trading entities are as follows:
Both companies have their registered office at Woolsington House, Woolsington, Newcastle upon Tyne, NE13 8BF.
We have appointed a Data Protection Officer to oversee our compliance with data protection laws and they have overall responsibility for data protection compliance in our organisation. Contact details are set out in the "Contacting us" section at the end of this privacy notice.
For the purposes of this privacy notice the controller is the relevant part of the Bellway Group from which you have requested details of new build properties or have agreed to purchase or are purchasing a property and which is processing your personal information.
When you interact with us in relation to your work with us, you may provide us with or we may obtain personal information about you, such as information regarding your:
We will not generally collect, store and use any of the following “special categories” of more sensitive personal information regarding you:
If we do collect any special category personal information, we do not currently rely on consent as a basis for processing special category personal information.
We will also not collect, store and use any criminal records information in relation to you.
We will collect personal information from a number of sources. These include the following:
The table below describes the main purposes for which we process your personal information, the categories of your information involved and our lawful basis for being able to do this.
Purpose |
Personal information used |
Lawful basis |
Marketing to you properties and developments of potential interest and our services, products and schemes which may be of potential interest to you |
Name, personal contact details and other identifiers, marketing preferences and previous purchases |
We have a legitimate interest in marketing our properties and developments to you in order to make new sales You have requested that we send to you details of certain properties and/or developments. We also may have obtained your explicit consent |
Carrying out any identity and prevention of money laundering or financing terrorism checks |
Name, personal contact details and other identifiers, and identification documents, prevention of money laundering or financing terrorism checks |
We have a legal obligation to do so |
Dealing with and managing the reservation, exchange of contracts and completion of your purchase of a property from us |
All the personal information we collect |
We need this information to be able to perform and administer your acquisition of the property To be able to enter into, manage and perform our contract with you regarding your property purchase and fixtures and fittings options |
Dealing with and managing our part exchange with you of your property, exchange of contracts and completion of our purchase of your property |
All the personal information we collect |
We need this information to be able to perform and administer our acquisition of the property This is necessary to enter into and perform the contract with you regarding your sale of your property to us where you utilise our part exchange scheme |
Dealing with and carrying out any fixtures and fittings options selected by you in relation to the property |
Personal contact details, property details, options selected and payment and transaction information |
This is necessary to enter into and perform the contract with you regarding any fixtures and fittings options selected by you in relation to your property purchase |
Receiving money from you for your selected options and/or the property or payments from us under our part exchange scheme |
Personal identifiers and transaction and payment information |
To be able to manage and perform our contract with you regarding your property purchase and fixtures and fittings options and, where you utilise the part exchange scheme, your property sale to us We may have a legal obligation to do so |
Administering the contract we have entered into with you regarding property transactions and managing our relationship with you including your rights in relation to the property(s) |
All the personal information we collect about you |
To be able to manage and perform our contract with you regarding your property purchase and fixtures and fittings options and, where you utilise the part exchange scheme, your property sale to us |
Purpose |
Personal information used |
Lawful basis |
Managing our business and internal reporting |
All the personal information we collect about you |
We have a legitimate interest to ensure that we operate efficiently and manage our business properly. To be able to manage and perform our contract with you regarding your property purchase and fixtures and fittings options and, where you utilise the part exchange scheme, your property sale to us |
Dealing with enquiries, defect rectification, complaints and other communications from you and dealing with legal disputes and warranty claims involving you |
All the personal information we collect about you |
We have a legitimate interest to ensure that we operate efficiently and deal with any enquiries, complaints or other communications We have a legitimate interest to ensure that all legal claims are managed effectively To defend, bring or establish legal claims To be able to manage and perform our contract with you regarding your property purchase and fixtures and fittings options and, where you utilise the part exchange scheme, your property sale to us |
Providing to you purchaser portal and/or website access and for the purposes of ensuring the security of our systems and our information including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution |
All the personal information we collect about you |
We have a legitimate business in ensuring our premises and systems are secure To be able to manage and perform our contract with you regarding your property purchase and fixtures and fittings options and, where you utilise the part exchange scheme, your property sale to us |
To conduct data analytics studies and customer satisfaction surveys to review, and better understand our customer purchase, retention, attrition and satisfaction levels |
Our customer records and any information you provide in response to our customer satisfaction surveys |
We have a legitimate interest in order to improve as a company |
For the purpose of complying with any regulatory requirements |
All the personal information we collect about you |
We may have a legal obligation to comply with regulatory requirements and we have a legitimate interest in complying with regulatory requirements |
Storage of records relating to you and also records relating to our business |
All the personal information we collect about you |
To be able to manage and fulfil our contract with you, we may have a legal and/or regulatory obligation to do so and we also have a legitimate interest to keep proper records |
For some of your personal information you will have a legal, contractual or other requirement or obligation for you to provide us with your personal information. If you do not provide us with the requested personal information we may not be able to sell to you the property you wish to purchase or we may not be able to properly perform our contract with you or comply with legal obligations. For other personal information you may not be under an obligation to provide it to us, but if you do not provide it then we may not be able to properly perform our contract with you regarding sale of the property to you or, where you are utilising our part exchange scheme, purchase of your property by us.
You should be aware that it is not a condition of any contract with us that you agree to any request for consent from us and we do not usually rely on consent as a basis for processing your personal information. However if we have asked you for consent, and you have given us your consent to use your personal information, you have the right to withdraw this consent at any time, which you may do by contacting us as described in the "Contacting us" section below.
Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent and we may still be entitled to hold and process the relevant personal information to the extent that we are entitled to do so on bases other than your consent. Withdrawing consent may also have the same effects as not providing the information in the first place, for example we may no longer be able to carry out certain activities.
We share personal information with the following parties:
We do not disclose personal information to anyone else except as set out above unless we have your consent or we are legally obliged to do so. We do not sell your data.
Email, post, telephone and SMS marketing: from time to time, we may contact you by email, post, telephone or SMS with information about products or services we believe you may be interested in.
We will only send marketing messages to you in accordance with the marketing preferences you set when you create your account or that you tell us afterwards you are happy to receive or where you or the organisation you represent have purchased similar services or goods from us previously.
You can unsubscribe from our marketing by clicking on the unsubscribe link in any written marketing messages we send to you or letting us know during any marketing telephone call. Alternatively you can let us know at any time that you do not wish to receive marketing messages by using the by using the details set out in the “Contacting us“ section below.
The personal information we collect about you is not transferred to or stored in countries outside of the UK or European Union (“EU”) except as set out in this section.
Our staff and other individuals working for us may in limited circumstances access personal information outside of the UK and EU if they are on holiday abroad outside of the UK or EU. If they do so they will be using our security measures and will be subject to their arrangements with us which are subject to English Law and the same legal protections that would apply to accessing personal data within the UK.
In limited circumstances the people to whom we may disclose personal information (or processors of personal information on their behalf) as mentioned in the section “Disclosure of your personal information” above may be located outside of the UK and EU. In cases where we export your personal information to a non-approved country outside of the UK and EU we will impose any legally required protections and appropriate safeguards for the personal information as required by law before it is disclosed. In cases where a third party (for example a service provider to us) exports your personal information to a non-approved country outside of the UK and the EU we will comply with our legal obligations to make sure that the third party exports the personal information in accordance with all legally required protections and that appropriate safeguards are put in place. Further details of the protections and safeguards are available from our by emailing data.protection@bellway.co.uk.
If you require more details on the arrangements for any of the above then please contact us using the details in the “Contacting us” section below.
The duration for which we retain your personal information will differ depending on the type of information and the reason why we collected it from you. However, in some cases personal information may be retained on a long term basis: for example, personal information that we need to retain for legal purposes will normally be retained in accordance with usual commercial practice and regulatory requirements. Generally, where there is no legal requirement we retain all physical and electronic records for a period of approximately 15 years until after you have completed your purchase of a property from us due to this being the limitation period for claims about latent defects. The exceptions to this general rule are:
It is important to ensure that the personal information we hold about you is accurate and up-to-date, and you should let us know if anything changes, for example if you move home or change your phone number or email address. You may be able to update some of the personal information we hold about you through our customer portal. Alternatively, you can contact us by using the details set out in the "Contacting us" section below.
You have the following rights in relation to your personal information:
You should note that some of these rights, for example the right to require us to transfer your data to another service provider or the right to object to automated decision making, may not apply as they have specific requirements and exemptions which apply to them and they may not apply to personal information recorded and stored by us. For example we do not use automated decision making in relation to your personal data. However some have no conditions attached, so your right to withdraw consent or object to processing for direct marketing are absolute rights.
Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the "Contacting us" section below.
If you are unhappy with the way we are using your personal information you can also complain to the UK Information Commissioner’s Office or your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.
We may update this privacy notice from time to time. When we change this notice in a material way, we will update the version date at the bottom of this page. For significant changes to this notice we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information.
In the event of any query or complaint in connection with the information we hold about you, please email data.protection@bellway.co.uk or write to the Data Protection Officer at Woolsington House, Woolsington, Newcastle upon Tyne, NE13 8BF.