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At Bellway, we aim to build homes to be proud of, with customers at the heart of everything we do.
From the first day you walk on to a Bellway development we strive to provide you with the best possible customer service.
This Charter describes the level of service and standards that you can expect from Bellway.
You can expect the following service standards:
Before reserving your new home, we will go through the specification and layout of your home and details of any pre-contractual information to enable you to make an informed decision.
We will provide you with a friendly and informative sales process with support and guidance throughout.
Prior to moving into your new home, our site manager will invite you to a meet the builder meeting, a pre-plaster meeting, and a home demonstration to guide you through the components of your new home, allowing you time in the property to view your new home.
We will provide you with a homecare booklet that will act as a helpful guide for your new home.
On the day of legal completion our sales advisor will welcome you to your new home.
Shortly after you have moved in, we will make courtesy calls and visits to ensure you are happy with your new home and the service you are receiving.
Bellway provides an initial two-year warranty to guard against any defects. Your new home is also covered by an NHBC or similar industry-regulated 10-year insurance scheme covering the structural integrity of your new home from years three to 10.
We will ensure you receive health and safety advice when you visit the development and when you have taken occupation of your new home.
For peace of mind, we provide out-of-hours emergency cover seven days a week.
In the unlikely event that our customer care team have been unable to resolve any concerns, customers can follow our detailed customer complaints procedure which is available on our website.
Bellway abides by both The Consumer Code and the New Homes Quality Board, independent industry codes developed to make the home buying process fairer and more transparent for purchasers.
Customers who reserve their home on or before 3 October 2022 are protected by The Consumer Code. Customers who reserve their Bellway home after 4 October 2022, are protected by the New Homes Quality Code.
All you need when it comes to finding your new home