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Coronavirus notice: Our sales centres and showhomes are now open by appointment only. Please contact your preferred development for details. Click here for further information.

Frequently asked questions

We have implemented social distancing safety measures and strict guidelines for workers on our sites which will maintain a safe working environment and as a result we have resumed construction work on many of our sites. Our Sales Centres and Showhomes are now open by appointment only. Please contact your preferred development for full details and to book your appointment.

Q: Why have you made the decision to resume construction on site now when you closed your sites for the wellbeing of staff. What has changed now?
A: The decision to close all of our sites was to maintain the wellbeing of our customers, employees, workforce and the general public and that remains our top priority. As we stated at the time, we set up a team internally in order to monitor the evolving situation and to enable us to quickly respond as needed, ensuring that we put the needs of our customers first at all times. This team has worked with the industry, suppliers and sub-contractors to introduce new guidelines, training and working practices to ensure the safety of all workers on our sites which enables us to start work on construction sites.
Q: Yes, but aren’t you just doing this for economic reasons, putting money before people’s safety?
A: The closure of sites not only impacts our business, but it also has an impact on jobs, the wider housing market and of course our customers who were waiting to move into their new homes. A number of properties were nearing completion when the closures began so reopening our sites in this way allows us to complete these units using a limited number of contractors to minimise the risks on site, for example painters and decorators who can work in individual units on their own.

Government guidance has permitted large scale construction operations to continue during the ‘lock-down’ period but we took the decision to close our sites in March while we looked at how we can operate during this difficult period. The safety of our employees and workforce remains our top priority and we will continue to monitor the situation based on the safety measures introduced. Further changes in Government guidance allowed us to reopen Sales Centres and Showhomes once new safety measures were implemented to protect our colleagues and customers. Please contact your preferred development to book and appointment.
Q: What are the safety measures you have introduced to ensure the safety of site workers?
A: We have implemented a number of measures to ensure the safety of site contractors and other staff, including:
  • The introduction of new site procedures which are based on current guidance issued by The NHS, Public Health England (or equivalent in Scotland and Wales) and the construction industry, and in many cases gone beyond the measures recommended;
  • Reducing number of operatives on site;
  • Rules ensuring site contractors travel alone and do not use public transport;
  • Introducing Site Marshalls to manage the welfare facilities, communal areas and pedestrian routes to ensure safety is maintained at all times;
  • Introduction of additional cleaning facilities and social distancing rules on site including only one sub-contractor trade being able to work in one unit under construction at any one time.
  • Increased signage and visible social distancing markers and one-way systems introduced;
  • Restricting access to canteen areas and implementing social distancing measures elsewhere on site to ensure compliance.
  • Site workers will not be visiting any occupied units on any of our sites in order to keep our customers safe.
  • We have introduced new safety guidelines and processes for the Sales Offices and Showhomes and will only see customers who have pre-booked appointments. We have erected safety screens, introduced social distancing measures, enhanced cleaning procedures, improved signage and created digital versions of documents in order to keep our colleagues and customers safe.
Q: Surely it will be difficult to maintain social distancing on your sites given some of the tasks that need to be undertaken?
A: As we have said, we have implemented a number of new measures for our sites taking into account the need to maintain social distancing as a priority. We are asking site contractors to travel to sites on their own, not to use public transport, and have introduced measures on the sites to ensure social distancing is maintained at all times.
Q: Will you be forcing contractors to work on your sites during this period?
A: Absolutely not. The safety and wellbeing of our customers, employees, workforce and the general public and this remains our priority. Anyone who is displaying any COVID-19 symptoms will not be allowed on site and anyone who falls within a high-risk group will also be excluded. Anyone who is uncomfortable working during this period will not be required to work.
Q: Are you able to undertake work in my property?
A: The safety and wellbeing of our customers, employees, workforce and the general public is our top priority. Following recent changes to Government guidance, we are now able to resume internal and external Customer Care works on properties following the implementation of new protocols.
Q: How will you control how many people are working on site at any one time?
A: Our new social distancing measures include using a reduced workforce on our sites in order to allow us to operate in a controlled manner and we are limited the tasks to those that can be done by single trades. We have also changed shift and break patterns to allow trades on site to work flexibly and reduce the number of people on site at any one time. 
Q: I have witnessed contractors on your sites not practicing social distancing rules, who can I report this to?
A: If you have any concerns on the working practices on our sites, please email covid-19enquiries@bellway.co.uk. We will communicate any reported concerns with our construction activities directly to the respective site management team.
Q: I have seen contractors arriving on site sharing transport, surely this is against social distancing rules?
A: Our new rules require all contractors to travel individually to our sites and avoid public transport where possible. There are occasions when contactors may travel together, for example, they may live in the same household. If you have any concerns on the working practices on our sites, please email covid-19enquiries@bellway.co.uk. We will communicate any reported concerns with our construction activities directly to the respective site management team.
Q: Doesn’t the reopening of sites have a wider impact on the limited supply of PPE, essentially depriving the NHS?
A: We will only be undertaking tasks that can be performed by subcontractors working safely on their own, focussing on jobs such as painting, carpentry, tiling, groundworks and general finishing work. Due to our new social distancing measures and strict guidelines for working on site, there is no additional requirement to wear face masks. Face masks will only be required for those tasks where there is an underlying Health & Safety requirement to use them.
Q: If you want me to legally complete and take possession of my new home, how do I know it’s safe for me to enter?
A: The wellbeing of our customers, employees, workforce and the general public remains our top priority. We are carrying out additional cleaning of homes using anti-bacterial cleaners prior to occupation to ensure properties are safe to move into.
Q: What are the guidelines for visiting Sales Centres and Showhomes?
A: You can view the guidelines for visiting our Sales Centres and Showhomes here
Q: Why did we shut down when government guidance stated we could stay open?
A: Although Government guidance permitted large scale construction operations to continue during the ‘lock-down’ period we took the decision to close our sites in March while we looked at how we can operate during this difficult period. Following the implementation of a number of new safety measures for our sites taking into account the need to maintain social distancing, we started to reopen our sites from the beginning of May. The safety of our employees and workforce remains our top priority and we will continue to monitor the situation based on the safety measures introduced.
Q: Your site was only closed for six weeks so why has my completion date been revised to a timescale longer than this?
A: The safety of our employees and workforce remains our top priority throughout this period. We reopened our sites following the introduction of new working practices and social distancing guidelines.

Our new working practices means the construction of properties is slower than under normal circumstances, leading to delays in the completion of units. The reopening of our sites was a gradual process as we set up each site to restart, implementing the new safety measures we have put in place. The new safety measures mean that we have to enforce social distancing rules meaning less manpower on site at any one time and limiting the number of people working in our properties at any one time. This combined with delays in sourcing materials due to the impact of COVID-19 on our suppliers, naturally means it is taking longer to build units.

We apologise for any delays to your completion date, but it is unavoidable due to the current COVID-19 crisis.
Q: Why aren’t you working late or over weekends?
A: The safety and wellbeing of our employees and workforce remains our top priority and this means we cannot extend our working hours. As well as our workforce, we also need to consider the wider communities where our developments are being built. The noise and disruption caused by construction works is unavoidable so we cannot extend these hours. In many cases, Local Authority planning restrictions limit the times we are able to operate on site.
Q: How confident can I be that the rearranged date will be met?
A: Of course, our intention is to complete your property by the revised date we have provided to you. Unfortunately, we cannot guarantee a completion date and especially not at the moment due to the uncertainty around COVID-19 and any changes to Government Guidelines as a result of the pandemic. For example, any regional lock-down would impact our ability to continue construction activities. Your Sales Advisor will continue to keep you updated on the progress of your build.
Q: Why have you not resumed construction on particular sites?
A: The safety of our employees and workforce remains our top priority throughout this period. We reopened our sites following the introduction of new working practices and social distancing guidelines. Initially we have focussed our intentions on sites that were in the latter stages of construction, where sub-contractors can work safely on site.

Some sites yet to commence, or in the early stages of construction, are unable to be reopened yet due to the difficulty in introducing adequate safety measures due to the type of construction activity taking place.

We are continually monitoring the situation and will reopen other sites when we are able to do so safely.

 

Q: Have your Sales Centre and Showhomes all reopened?
A: All of our Sales Centres in England, Scotland and Wales are now reopen but visits are strictly by appointment only.
Q: How do I book an appointment?
A: You can book an appointment by calling the Sales Centre at the development you wish to visit.